Logistics Built for Scaling Brands
Problem: This growing brand was experiencing challenges fulfilling growing order quantities.
Partner: Sugar-Free Syrup Brand
- Producer of over 160 shelf-stable, sugar-free syrups and sauces for use in coffees, cocktails, baking and more.
- Sold online and in 10,000 specialty retail locations across the United States, Canada, UK, Germany, and Poland -including TJ Maxx, Amazon, Meijer, HEB, and Target.
Impact
- Reduced average order-to-ship time from 1 week to 24 hours
- Improved inventory accuracy to 99.9%
- Increased build capacity by 3x in just 2 months
- Successfully fulfilled 5x normal volumes during holiday peak
- Outgrew their previous logistics provider
- Could not keep up with growing order quantities and complex set of SKUs
- Order accuracy and fill rates were suffering as a result
- Switched warehousing to FST Logistics
- Built an E-commerce fulfillment function that solved for high-touch kitting
- Introduced technology solutions for stronger stock management
- Enhanced business performance transparency
- FST Logistics simplified the sugar-free syrup company’s supply chain and solved for fundamental issues.
Customer Testimonial
“FST meets the needs of our business as they come. We are supported by them strategically in ways that other providers don’t. I sleep better at night knowing that my team is working with FST... They put a lot of dedication into our day-to-day business, in a way that is above and beyond.”
~ Sugar-Free Syrup Brand
Logistics Services Provided
Overview
As a full-service provider, FST helped the syrup brand to increase fill rates, streamline transportation and establish standardized reporting. This brand is now on track to achieve nearly 100% on-time and in full for retail and consumer deliveries.
Amidst record-setting daily order quantities and peak season, FST successfully increased fill rates by 5x while maintaining order accuracy. New inventory management strategies, paired with proactive and honest communication, helped them to successfully prepare for events such as Black Friday and Cyber Monday and get ahead of expedited orders.
“It’s great knowing that we have a partner that will communicate, even when issues arise,” they add. “FST is transparent, professional and supportive.” By partnering with FST, this sugar-free syrup brand has accurate performance data and can make confident business decisions. The company is set up for endless growth with no limits on fulfillment capabilities.
Learn How FST Logistics Can Help You Scale Your Brand!
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