When a global confectionery company acquired a new brand, they turned to FST Logistics to manage warehousing and fulfillment operations. However, inaccurate data provided during the transition significantly underestimated the scope of the account. What was expected to be a standard retail fulfillment operation quickly expanded into a much larger undertaking, creating challenges related to warehouse capacity, staffing, equipment availability, and order volume.

To accommodate a 166% increase in pallet positions and a dramatic rise in weekly orders, FST leveraged its Columbus-area warehouse network to expand storage capacity across multiple facilities. A labor-sharing model was utilized to shift resources where demand was highest, while implementing overtime and incentive programs to maintain service levels during a labor shortage. Close collaboration between FST’s operations team and the customer’s supply chain team ensured continuous communication and alignment as new challenges emerged.

Despite the complexities caused by inaccurate data and rapid growth, FST successfully scaled operations while maintaining service performance. By leveraging its integrated warehousing, transportation, and brokerage capabilities, FST transformed a potentially disruptive situation into a successful long-term partnership. The project demonstrated the value of a flexible, full-service 3PL partner capable of adapting quickly to changing customer demands and supply chain complexities.