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Lully Case Study

FST Logistics & Lully AI Partnership: Driving Warehouse Efficiency

Warehouse Optimization

Challenge: The team aimed to increase picking efficiency by introducing Lully AI into FST's warehouse operations.

Partner: Lully AI

  • AI-driven warehouse orchestration platform
  • Specializes in warehouse and e-commerce efficiency
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Efficiency Gains

  • Order Picking: A time savings of 6 to 8 seconds per order line
  • Packing: Improved labor utilization due to reduced trip time, achieving an ideal labor balance

Warehouse Impact

This remarkable boost in efficiency has enabled FST to handle more orders with fewer resources. Lully AI’s ability to enhance workflow without the need for complex or costly changes has proven to be an essential asset, driving the success and scalability of FST’s business.

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Integration Process

  • The integration of Lully AI into FST’s systems was completed within a month
  • There was no disruption to operations, with all back-office work continuing smoothly
  • This simplified certain network content, further enhancing efficiency

AI and Labor Impact

  • Lully AI positively impacted labor planning
  • FST was able to handle more orders with fewer people, regardless of peak or non-peak seasons
  • More ground could be covered without increasing resources for picking and packing

Onboarding Customers

  • Thanks to Lully AI, onboarding new e-commerce customers has become less chaotic
  • The enhanced efficiency and feature functionality ensured we meet SLA agreements and order type efficiencies without incurring financial penalties

Overview

FST Logistics partnered with Lully AI, to optimize warehouse operations without disrupting existing processes. Lully enhanced order release timing and order grouping to reduce travel distance and the number of pick locations while maintaining on-time shipping performance. The implementation was completed in less than a month with no interruption to day-to-day operations.

The results delivered measurable improvements in warehouse efficiency. Order picking times decreased by 6–8 seconds per order line, while reduced travel time improved labor utilization in packing and created a more balanced workflow. These efficiencies enabled FST to process more orders with the same or fewer resources, improve labor planning during both peak and non-peak seasons, and reduce administrative workload through automated order flow.

This partnership has also strengthened FST's ability to scale its e-commerce operations. Faster onboarding for new customers, streamlined pick-to-ship processes, and improved SLA compliance help reduce the risk of costly penalties while supporting continued growth. Lully AI has become a valuable technology partner in helping FST build a more efficient, scalable warehouse operation.

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